The Go to product viewer dialog for this item. (often referred to as the Esonic or Awaretech MQU350) is a discreet USB flash drive voice recorder. Because it is designed to be plug-and-play , it typically does not require external drivers for basic operation on Windows or Mac. However, "software" issues usually refer to the Time Setup utility or a need to re-format the device to fix recognition errors. Below is a guide to downloading and utilizing the necessary files to ensure your device is fixed and functional. 1. Essential Software: The "Time Setup" Utility The most common software associated with this device is the date_time_cfg creator, which is used to sync the recorder's internal clock with your computer. Where to find it: This software is usually pre-loaded on the device itself. If the drive has been formatted and the software is missing, you can typically find it on manufacturer or vendor support pages. How to run it: Connect the to your PC. Open the removable disk and locate the "Time Setup" folder. Double-click the .exe file (often named date_time_cfg.exe ). Click "Start" to sync the time. Safely eject the device; the time is set when the lamp blinks rapidly and turns off. 2. Fixing "Not Recognized" Errors (Driver/Format Fix) If your computer does not see the device at all, it is rarely a driver issue, as the is a USB Class-Compliant device. Instead, follow these steps to "fix" the connection: Check the Physical Switch: Ensure the recording switch is in the STOP position before plugging it into the USB port. If it is in recording mode when plugged in, it may not be recognized as a drive. The FAT32 Requirement: If you need to format the device to clear a "corrupted" error, you must use the FAT32 file system. Newer Windows versions may default to exFAT or NTFS, which can cause the recorder to malfunction. Port Check: Use a USB 2.0 port if possible, as some older "spy" hardware struggles with certain USB 3.0/3.1 controllers. 3. Firmware and "Fixed" Downloads There is no official public "firmware update" for the Go to product viewer dialog for this item. like there is for complex electronics. If you see sites offering a "fixed" download for this device, exercise caution: Avoid Third-Party "Driver" Sites: Sites offering " Go to product viewer dialog for this item. drivers" are often unnecessary or malicious, as the device uses standard Windows mass storage drivers. Official Support: For a clean copy of the Time Setup software, visit the official KJB Security Downloads or Esonic support page. Technical Specifications Summary Battery Life ~24 hours continuous recording Standby Time ~25 days in Voice Activation (SVOS) mode Format MP3 (64kbps) Storage 8GB (standard), 16GB, or 64GB OS Compatibility Windows XP, 7, 8, 10, 11 and macOS
Allen & Heath does not have a model "MQU350". The closest match with a numeric suffix is the SQ-5 , SQ-6 , or Avantis , but given the typical typos, you most likely have a Qu-32 (Qu series) or perhaps are looking for the M-Dante or ME system firmware. Below is the definitive guide to downloading and installing fixed firmware for the Allen & Heath Qu Series (Qu-16, Qu-24, Qu-32, Qu-Pac, Qu-SB).
Guide: Allen & Heath Qu-Series Firmware Download & Update Use this guide to fix software bugs, add new features, or restore your mixer to working order. ⚠️ Crucial Pre-Requisites
USB Thumb Drive: You need a FAT32 formatted USB stick (Capacity between 2GB and 32GB is best). No USB Devices: Unplug any other USB devices from the mixer before updating. Do Not Power Off: Never turn off the mixer while the update is in progress. mqu350 software fixed download
Step 1: Identify Your Current Version Before downloading, check what version you are currently running.
Turn on your Qu mixer. Press the Setup button (in the Control section). Touch the System tab on the screen. Look at the bottom right corner of the screen. It will say Version x.xx .
Step 2: Download the Latest Software As of late 2023/early 2024, the latest stable firmware for the Qu series is usually Version 1.90 (check the official site for the absolute latest). The Go to product viewer dialog for this item
Go to the Allen & Heath Website : www.allen-heath.com/support/ Click on Qu Series in the product list. Select the "Drivers & Software" tab. Download the Qu Firmware & Driver Package . This package usually contains:
Qu Firmware (The software for the mixer brain). Qu-Drive Firmware (The software for the USB recording interface). DAW Control Driver (Windows only).
Step 3: Prepare the USB Drive
Plug your USB drive into your computer. Locate the downloaded .zip file and extract/unzip it. You will see several folders. Look for the folder named "Qu Firmware" (or similar). Important: Copy the contents of the folder (or the folder itself) to the root directory of your USB drive.
Note: Ensure the file inside is usually named something like QU_V190.BIN (numbers will vary based on version).