As he listened to the book, Alex discovered that Chris Voss, a former FBI hostage negotiator, had a unique approach to negotiation. Voss argued that traditional negotiation techniques, such as making an offer and waiting for a response, were often ineffective. Instead, he advocated for a more empathetic and curious approach.
Never Split the Difference by Chris Voss, Tahl Raz - Audiobook never split the difference audiobook online listen 2021
Never Split the Difference: Negotiating as if Your Life Depended on It As he listened to the book, Alex discovered
For the next two weeks, she listened while doing dishes, while walking her dog at 2 a.m., while lying on her floor staring at the ceiling. The voice became her anchor. It taught her mirroring —repeating the last three words someone said. Labeling —naming their emotion to disarm it. And the rule she’d broken her whole life: Never split the difference. Never Split the Difference by Chris Voss, Tahl
That night, she sat in the dark, earbuds in, replaying Chapter 8: “The goal is not to be nice. The goal is to be effective.”